The Benefits of a Reliable IT Remote Repair and Computer Support Service

March 7, 2013 by ·

With everything being online these days, it is no wonder that many companies choose a remote computer support service over old fashioned ones for dealing with their computer repair issues.

Of course, depending on the skills of the remote technicians and the types of remote software they have at their disposal, the quality of their computer support services can differ both in terms of time and efficiency; however, when compared with regular, onsite computer repair, these types of services are much more superior in a variety of ways.

What Is Remote Repair Computer Support All About?

A remote repair session basically involves companies that offer repair services with the help of a special type of software that allows their technicians to temporarily take control of your computer remotely (through the internet) in order to deal with the problems you may have.

These can include driver installation difficulties, antivirus software installation and malware removal, wireless network setup, finding the causes of various crashes, as well as many other software or OS related issues you may have.

Also, professional remote repair firms can connect to virtually any type of device, be it a laptop or desktop computer or a mobile device such as a tablet PC. In the case of most companies, you can ask for remote assistance any time of day, and you can benefit from their highly advanced skills to solve any software related issue in a matter of minutes.

The Main Advantages of Remote Computer Support

The most important benefit of having a remote technician solve your computer-related problems is speed. Remote access can be granted in seconds, and your technician will be able to become familiar with your problem without having to ask your about it on the phone.

Also, it has been determined that more than 98% of all problems can be solved remotely, so, unless your computer presents a special case, you won’t need to wait for a computer expert to come to your home or office.

This also poses a matter of convenience for many people who are uncomfortable with having a stranger in their home. It is much more comfortable to just sit back and allow the company representative to work on their problem without disrupting their daily activities.

Moreover, you can completely avoid the inconvenience of scheduling service calls and waiting for the technician to arrive later than scheduled.

Even though you can’t get the benefit of having your video card or hard drive replaced through remote repair, when it comes to software support, most potential problems can be solved in a far more convenient way through remote computer support than any other method currently available in the industry.

Filed Under: Computer Repair, General News, Microsoft · Tagged: , , , ,

The Benefits of Cloud Computing – Endless Opportunities for Businesses and Individual Customers

February 6, 2013 by ·

Cloud computing is the ultimate IT solution that takes secure data storage to a different level and allows both individual end users and enterprises to use their resources much more efficiently. We use computers for work, for entertainment and communication, and cloud services help us make the most of them. These complex and versatile platforms make communication and collaboration easier, so whatever your objective or your business is, you have only to gain by using cloud services:

  • Secure, yet easy access to your data – Information is power, so the secure storage of your contents in an environment made easily accessible for you anytime and from anywhere is crucial if you are to thrive. With cloud computing solutions, your data is no longer stored on an immovable individual computer, but on remote servers that you can access through a network from mobile devices as well, and your cloud provider will take care of the protection of your data as well
  • Reduced costs and scalability – Cloud solutions eliminate the necessity to invest in either hardware or software, thus eliminating not only the costs of buying the tools in question, but also the expenses of updates, data management and quality control. These cloud services are available for affordable fees, and the users can customize the services they pay for by scaling them up and down any time.
  • Global operation, flexibility and efficiency – Cloud computing allows you to go global with your company’s operations. As people have access to the internet all over the world, you can sit in your office in the US and work with people in India, which makes it easier for you to hire the right people and reduces the costs of running your business, both the capital expenses and the operational expenses. Work will become more efficient as well: employees no longer have to spend time sending emails to each other, and collaboration is also taken to a different level as several employees can work simultaneously on the same file.
  • Complexity and speed – Users no longer need to spend long hours downloading and installing large-size, complicated software on local computers – everything is already there. The IT tools you need are stored on large, high-capacity remote servers, which also means that the speed of data accessing depends only on the bandwidth and the capacity of the end user’s computer or communication device.

As you see, cloud computing is the thing of the future, the ultimate business solution: it turns your computer into a powerful tool with the help of which you can take your business to a whole new level. Dolomite Technology is a Managed Service Provider who can help you leverage the benefits of Cloud Computing. Contact us for more information.

Filed Under: Cloud Computing, General News · Tagged: , , , ,

Top 5 Tablets to Have

November 27, 2012 by ·

Nowadays people are usually on the run and want a discreet and reliable device for work, school or entertainment. Fortunately, hardware companies have found the solution and they are working on improving their tablets to cater to all the customers’ tastes and wallets. Here are five of the best and most popular tablets for you to choose from:

Apple iPad

Features like incredible image quality, thanks to the Retina display, fast 4G speed, improved camera and a wide selection of fun apps place the new Apple iPad in the lead both from the customers’ and the specialized websites’ point of view. The costs may sometimes increase, when you find yourself in the position of having to pay for additional upgrades, like for example special docks for the new Lightning connector, but that does not seem to bother loyal fans too much.

Google Nexus 7

Leading the market of Android tablets, Google Nexus 7 offers you high-quality design, speedy performance and a powerful version of Jelly Bean, all for a great price. It has its own downs, like the lack of a microSD card slot (same situation as iPads) or of a back-facing camera, as well as some lag when using the Magazine app, but its advantages make you forget about them. All in all, it is considered the best 7-inch tablet and it combines fast quad-core performance and a smart operating system with a top-notch design.

Amazon Kindle Fire

Amazon brings you yet another great-priced Android tablet, which was developed from the world’s favorite e-book reader, the Kindle. Its pros are the solid and compact design as well as the friendly and easy-to-use interface. It also gives you access to a lot of apps and also free videos and books for the customers who are Amazon Prime members. Unfortunately, the 8 GB memory is not expandable and the performance may be a bit sluggish now and then, but the very affordable price makes it worth buying.

Samsung Galaxy Tab 2 10.1

If the 7-inch tablets are too small for you, you can choose the larger Samsung Galaxy Tab 2 10.1 for its bright display and powerful speakers, but also for its long-lasting battery life and other features. If you always lose your TV remote around house, you will be happy to know that you can control your TV using the smart app offered by this tablet. On the other hand, the camera is not spectacular and the charging times are a bit high, but the tablet is still a good and affordable choice.

ASUS Transformer Pad Infinity TF700

The last one on this list, the tablet from ASUS has a very bright and sharp display, as well as improved cameras, long-lasting battery life and a high quad-core performance. The sound quality is good, despite the rather awkward speaker placement; the display may show some distortions if you put too much pressure on it when you touch it. It has its ups and downs, but it is a balanced Android tablet and it is the first one with a full HD screen.

If you’re looking for a new tablet, check out these 5 models first, and you are bound to find something that suits you perfectly.

Filed Under: Apple, Email News, General News, Microsoft, Tablets · Tagged: , , , , ,

A Little Bit About Windows 8

November 21, 2012 by ·

Much of the tech press has reported about Windows 8, although it has only recently come out. This is great for you, as you can find out a little of the ins and outs before you use it. One article we found especially interesting was one written by InfoWorld’s J. Peter Bruzzese. It covers several intriguing features about Windows 8. We have highlighted a few below.

The charms bar

Windows 8 comes with a side navigation bar called the charms bar. It becomes visible on the right side of the screen when users click or swipe there. Once it’s visible, the bar allows users to take advantage of an array of shortcuts. Users can click or tap the “Settings” option and then click on “Power” to put their computer to sleep. The charms bar has settings for searching, sharing, and switching to the Windows 7 desktop.

Retrieving lost files

What’s worse than losing a file? Not much when it comes to computing. Fortunately, Windows 8 can help. The operating system comes with a new way of saving copies of files that lets users obtain previous versions if their current file is lost or damaged. This feature works in much the same way as does OS X’s Time Machine utility.

Windows on the go

If you are on-the-go a lot, you will like this nifty feature. Using the Enterprise Edition of Windows 8 users can capture their entire Windows environment and store it on a USB drive. This enables them to take it with them and pull it up on a PC that uses Windows 7 or 8.

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Filed Under: General News, Microsoft, Tablets · Tagged: , , , , ,

Avoiding Outages With A Computer Support Company

November 21, 2012 by ·

One thing that operations managers loathe is network downtime. Downtime at the office can be explained as a scenario wherein operations simply cannot continue. One of the top reasons that businesses generate downtime is the failure of IT technology, specifically computer equipment. For instance, in the event your office’s email servers stop working then interoffice communications would usually cease. Even simpler, printer malfunctions can lead to downtime whenever you wait for jammed paper to clear up.

Thus, companies are often in the lookout for methods to to curb the downtime. One solution they might implement to remedy the issue and to prevent issues from reoccurring is to contact an IT services company, such as Las Vegas computer service company Dolomite Technology. Computer support firms can assist you solve the problem you may be facing.

24/7 support

Frequently, breakdowns take place in times when individuals are not actively monitoring the problem. This might occur late into the shift and can often cause troubles the very next day. If your monitored by a computer support company to provide you round the clock service, then you would not have to hold off until the very next day to detect or even fix the problems.

The computer support company can easily monitor your systems regardless of your own company’s staff are present. This would lead to a quicker response time than having to wait until the next day, avoiding the lengthy down times that managers hate. The computer support company can immediately begin to take action to resolve the issues once they are identified regardless of what time of day they are found.

Knowledgeable Experts

Another common cause of downtime is the assessment and investigation that is caused whenever a concern is discovered. Usually activity is stopped as IT experts might need to complete a thorough review of exactly how the issue emerged.

By getting in contact with a computer support company, you’d be in a position to bank on their IT technician’s professional understanding of how to handle the assorted computing devices and the nuances around them. As a result investigation and assessment time is greatly reduced.

The help of a computer support company’s team of professionals streamlines the time required for a solution to your computer problems.

Fast access to parts

Lastly, a computer support company can have a far wider network from which to access replacement parts and accessories for the busted equipment. Usually, in-house purchasing would need to go to a single supplier and pray that they’ve got the parts that are required on your fixes.

A computer support company as a partner will have more options and more contacts to call on should it be necessary.

Filed Under: General News · Tagged: , , , , , , ,